Thank you for choosing YarnGi.

We’re a small, independent brand dedicated to crafting meaningful pieces - and offering a thoughtful, seamless experience.
If you don’t see what you’re looking for below, feel free to reach out at: support@yarngi.com

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Shipping & Delivery

We currently ship to all 50 U.S. states from our domestic warehouse. Orders are typically processed within 3–8 business days. During peak seasons or promotions, processing may take slightly longer.

Once your order ships, you’ll receive an email with tracking details.
Please ensure your shipping address is entered correctly at checkout.
YarnGi is not responsible for delays or losses caused by incorrect information.

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Returns & Exchanges

We gladly accept returns on eligible items within 7 days of delivery.

To qualify for a return:

• Items must be unused, unwashed, and in original packaging
• Please note that all custom, made-to-order, and sale items are final sale and are not eligible for return, exchange, or refund under any circumstances.
• Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect

To begin a return, please submit a request here:

Submit a Return Request

You’ll be asked to provide your order number and reason for return. Our team will respond within 2 business days.

1. Please contact us before sending any items back.
2. Unauthorized returns may be refused and returned to the sender.

Once your return is received and inspected, we will process your refund within 3–5 business days. Please note it may take an additional 7–10 business days for your bank or credit card provider to post the refund to your account.

You will receive a confirmation email once your refund has been issued.

At this time, we do not offer direct exchanges.
If you’d like a different item, please return the original and place a new order.

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Order Issues & Damages

If your item arrives damaged, defective, or incorrect, please notify us within 5 days of delivery.

Submit an Issue Request

Please include:
• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

Our team will review your request and respond within 1–2 business days.

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Cancellations & Order Changes

We begin preparing your order shortly after it’s placed.
As a result, cancellations or edits can only be made within 2 hours of purchase.
Email us as soon as possible: support@yarngi.com

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International Orders

We currently ship within the U.S. only — but are working on expanding globally.
Please note that orders placed via third-party freight forwarding services are considered final sale and not eligible for return or support.

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Product Variations

Each YarnGi piece is crafted with care, often in small batches or by hand.
As a result, subtle variations in color, stitching, or texture may occur — these are not defects, but part of each item’s character.
Colors may also appear differently depending on your screen settings.

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Order Monitoring & Fair Use

To protect the integrity of our small business, YarnGi reserves the right to cancel or refuse any order involving:

• Unauthorized resale
• Automated purchases (bots)
• Suspicious activity
• Misuse of discounts or promotions

We appreciate your understanding and support.

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Intellectual Property

We appreciate your respect for the creative work and intention behind each YarnGi piece. All product designs, imagery, and copy on this site are protected by copyright and trademark law.

Any reproduction or commercial use without permission is strictly prohibited.
We appreciate your respect for the creative spirit behind every YarnGi piece.

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Contact

Still have questions? Feel free to reach out at: support@yarngi.com

We’re a small team, but we take the time to respond to every message with care.